Customer Service Agent – Bilingual (French/English) at Optasia

Company Info

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience. Since company’s inception, over a decade ago, we have grown to become a global leader in the Fintech fields, constantly expanding and adding new solutions, offerings, and untapped monetization opportunities for all our partners and clients.

Title: Customer Service Agent – Bilingual (French / English)

Location: Lagos, Nigeria

Employment Type: Full time
Category: Business and Investments


  • We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of like-minded individuals who are delivering solutions in an innovative and exciting environment.
  • As a Customer Support Agent you will interact with the company’s customers by addressing inquiries in French / English Languages and resolving complaints, generally providing a higher level of customer support on specific products and services.

What you will Do

  • Interact with customers in French language via WhatsApp chatbot, telephone, e-mail, in person or any other channel required to provide support and information on assigned products and services.
  • Ensure appropriate actions are taken to resolve customers concerns/complaints that may arise at any point.
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and feedbacks.
  • Apply knowledge of specific products, services, or other assigned area of expertise to answer inquiries in both French and English Language.
  • Perform other related duties as may be assigned.

What you will Bring

  • Bachelor of Art – BA in French or equivalent.
  • Excellent communication skills in French/English as well as active listening skill.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge in customer service, conflict management and ability to multitask.
  • Customer service experience required.

Why You Should Apply
What we offer:

  • Competitive remuneration package
  • Extra day off on your birthday
  • Comprehensive private healthcare insurance
  • All the tech gear you need to work smart

Optasia’s Perks:

  • Be a part of a multicultural working environment
  • Meet a very unique and promising business and industry
  • Gain insights for tomorrow market’s foreground
  • A solid career path within our working family is ready for you
  • Continuous training and access to online training platforms

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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    April 20, 2024