Customer Service/Application Officer at Law and Visas

Law and Visas is an Immigration Law Firm based in Lagos Nigeria. The firm has been operating in Nigeria for 10 years. We are a leading firm in Immigration Services.

Job Title: Customer Service/Application Officer

Location: Lagos

Employment Type: Full-time

Job Summary

• We are seeking a dedicated and customer-focused Visa Matters Customer Officer to serve as a key liaison for our clients with ongoing visa applications.
• In this role, you will be responsible for communicating updates, addressing inquiries, and ensuring that each client receives accurate and timely information throughout their visa process.

Key Responsibilities
Client Communication:

• Serve as the primary point of contact for clients involved in ongoing visa cases.
• Provide updates on application progress, answer queries promptly, and ensure a high level of client satisfaction.

Case Coordination:

• Collaborate closely with visa application officers and other internal teams to gather and relay accurate information on application status and required documentation.

Follow-Up and Documentation:

• Ensure that all client interactions are thoroughly documented in our systems.
• Monitor case progress and follow up on pending actions to help keep applications on track.

Compliance:

• Adhere to all company procedures and immigration regulations while handling client cases. Maintain confidentiality and professionalism in all communications.

Customer Service Excellence:

• Respond to client inquiries within 2 minutes during working hours, ensuring that every client feels supported and informed throughout their visa process.

Qualifications
Experience: 

• Minimum of 2 years’ experience in a customer service role, preferably in a legal or immigration services environment.

Skills:

• Excellent verbal and written communication skills. Must be able to handle sensitive and complex client interactions with empathy and professionalism.
• Technical Proficiency: Familiarity with CRM systems and basic office software is desirable.
• Personal Attributes: Strong attention to detail, proactive approach, ability to work both independently and as part of a team, and a commitment to delivering exceptional customer service.

Why Join Us?

• Salary: N150,000 – N200,000 Monthly.
• Impactful Work: Play a vital role in helping individuals navigate the complexities of visa applications and immigration processes.
• Collaborative Environment: Work alongside a talented team of legal and immigration professionals committed to excellence.
• Professional Growth: Enjoy opportunities for training, development, and career advancement within a growing organization.
• Competitive Compensation: Receive a competitive salary package, along with performance-based incentives and benefits.

Application Closing Date
18th April, 2025.

How to Apply: Interested and qualified candidates should send their CV and a cover letter detailing their relevant experience to: [email protected] using the Job Title as the subject of the email.