Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!

Company Info

Mid sized business

Bboxx Nigeria

1 to 50 Employees

BBOXX is making a difference by enhancing the quality of life for its consumers by offering cost-effective, environmentally friendly, and dependable energy solutions. We now provide pay-as-you-go solar energy. Our goal is to quickly grow in order to offer additional contemporary utility services like water, internet connection, and cooking. We are always looking for and implementing cutting-edge solutions to give our clients the highest value services.

TitleCustomer Service Call Centre Agent

Job ID: req1394

Location: Ikeja, Lagos

Reports to: Customer Service Call Centre Supervisor

Role Brief

  • Make outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes;
  • Makes an intensive follow-up call to all outright/upfront customers, pitching sales of new products and closing 50% of sales from such calls, receives incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction;
  • Carries out other customer interactions as required.

Responsibilities
What you can expect to be doing:

  • Contact Bboxx outright/upfront/instalment customers by phone to pitch sales of new products.
  • Encourage customers about adherence to payment plan.
  • Handle incoming calls and provide solutions/advice to customers.
  • Monitor and respond to incoming SMS.
  • Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
  • Maintain and update customer data in CRM.
  • Identify and escalate priority issues.
  • Complete call log
  • Follow BBOXX sales and aftersales processes.
  • Accurate data entry and navigation of CRM
  • Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
  • Receive incoming calls from customers with technical issues
  • Respond by phone to requests for help or information made through our SMS system
  • Escalate customer issues that are not easily solved by telephone
  • Make calls in accordance to all relevant sales and aftersales processes

Requirements
What we are looking for:

  • Ideal candidate should be university educated and must have previous call centre / sales experience.

Desired skills include:

  • Excellent verbal communication skills
  • Ability to understand and adapt to customer needs
  • Excellent data entry skills and attention to detail
  • Organization and time management
  • Customer Service orientation
  • Resilience when faced with stress;
  • Positive attitude and energy
  • Persuasiveness and problem-solving skills

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!
Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!