Company Info
Mid sized business
1 to 50 Employees
Bboxx Nigeria
BBOXX is making a difference by enhancing the quality of life for its consumers by offering cost-effective, environmentally friendly, and dependable energy solutions. We now provide pay-as-you-go solar energy. Our goal is to quickly grow in order to offer additional contemporary utility services like water, internet connection, and cooking. We are always looking for and implementing cutting-edge solutions to give our clients the highest value services.
Title: Customer Service Call Centre Agent
Job ID: req1394
Location: Ikeja, Lagos
Reports to: Customer Service Call Centre Supervisor
Role Brief
- Make outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes;
- Makes an intensive follow-up call to all outright/upfront customers, pitching sales of new products and closing 50% of sales from such calls, receives incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction;
- Carries out other customer interactions as required.
Responsibilities
What you can expect to be doing:
- Contact Bboxx outright/upfront/instalment customers by phone to pitch sales of new products.
- Encourage customers about adherence to payment plan.
- Handle incoming calls and provide solutions/advice to customers.
- Monitor and respond to incoming SMS.
- Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
- Maintain and update customer data in CRM.
- Identify and escalate priority issues.
- Complete call log
- Follow BBOXX sales and aftersales processes.
- Accurate data entry and navigation of CRM
- Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
- Receive incoming calls from customers with technical issues
- Respond by phone to requests for help or information made through our SMS system
- Escalate customer issues that are not easily solved by telephone
- Make calls in accordance to all relevant sales and aftersales processes
Requirements
What we are looking for:
- Ideal candidate should be university educated and must have previous call centre / sales experience.
Desired skills include:
- Excellent verbal communication skills
- Ability to understand and adapt to customer needs
- Excellent data entry skills and attention to detail
- Organization and time management
- Customer Service orientation
- Resilience when faced with stress;
- Positive attitude and energy
- Persuasiveness and problem-solving skills
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online