Company Info
Mid sized business
1 to 50 Employees
LD&D Consulting is a strategic HR consulting firm that offers a wide range of services to help organizations unlock the full potential of their most valuable resource - their employees.
LD&D Consulting is a strategic HR consulting firm that offers a wide range of services to help organizations unlock the full potential of their most valuable resource – their employees. From project management and recruitment to HR outsourcing and payroll services, Training and development and background checks. LD&D’s team of seasoned experts are dedicated to transforming key initiatives into triumphs through collaborative efforts with clients and stakeholders.
Job Title: Customer Service Executive (B2C)
Location: Lekki, Lagos
Employment Type: Full-time
Work Mode: Full time
Industry: Healthcare
About the job
- We are seeking a dedicated Customer Service Executive (B2C) to manage customer relationships, deliver exceptional service, handle order processing, and drive engagement across eCommerce and social media platforms.
- Ideal candidates will have CRM experience, strong communication skills, and a passion for customer satisfaction.
Responsibilities
- Managing relationships with prospective and existing customers to ensure utmost customer satisfaction with the company’s products and services.
- Delivering exceptional customer service to all prospective and existing customers.
- Interacting with prospective and existing customers on all eCommerce and social media platforms.
- Managing order processing, tracking, and follow-ups to ensure timely delivery.
- Analyzing customer feedback to identify service improvement opportunities and escalating issues as needed.
Requirements / Qualifications
- Bachelor’s Degree
- Experience in customer service for a pharmaceutical and/or personal care business.
- Years of Exp: 2 – 5 years
- Experience in using a Customer Relationship Management system (CRM).
- Pleasant demeanor, attitude, and a will/passion for service.
- Strong communication skills, both verbal and written, with the ability to engage diverse customer profiles.
- Proficiency in social media engagement and eCommerce platform management for customer interactions.
Salary
- N124,000 monthly.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.