Customer Service Intern at PowerGen Renewable Energy

PowerGen Renewable Energy is a leading micro-grid developer and Engineering, Procurement, and Construction (EPC) firm specializing in Commercial and Industrial (C&I) solar projects across Africa. Our mission at PowerGen is to establish an energy system in Africa that harnesses clean, renewable energy and intelligent grids to provide universal access to power.

Title: Customer Service Intern

Location: Lagos

Employment Type: Full-time

Responsibilities

• Assist with managing customer inquiries &  issue resolution through various channels such as email, phone, and social media
• Maintain accurate and up-to-date records of customer interactions and feedback
• Maintain accurate customer records and documentation in the company’s CRM system.
• Provide basic technical support to customers over the phone or through email, SMS or WhatsApp chats.
• Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction
• Support the creation and maintenance of customer-facing materials such as FAQs, user manuals, and training materials
• Participate in customer outreach activities such as webinars, events, and community engagement programs
• Assist with sales and marketing activities, such as lead generation & campaigns
• Complete customer surveys, customer sign up and other data gathering activities within a selected community for mini-grid operation
• Assist in conducting customer surveys and analyzing feedback to identify areas for improvement
• Stay up-to-date with industry trends and competitor activities to inform customer team strategy and tactics
• Provide administrative support to the customer service team as needed.
• Other duties as assigned by the customer manager

Requirements

• Graduate in a relevant field
• Fluency in English, both in written and oral communications. An added advantage would be fluency in Hausa, Yoruba, Igbo, or other ethnic Nigerian languages
• Excellent communication skills, both verbal and written.
• Strong customer service skills and experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Detail-oriented and highly organized.
• Ability to work well in a team environment.
• Ability to learn and work with new software quickly.
• Industry Knowledge Curiosity & knowledge management
• High level of integrity

What Excites You:

• A fast-paced environment where constant change is the norm and individual initiative-taking is encouraged
• Contributing to rural electrification in Nigeria & building a clean energy future
• Field activities
• A passion for organization, details, and precision
• Delivering of quality customer service at every interaction
• Contribution to the exponential growth and profitability of PowerGen Nigeria

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online