Customer Service Officer at Beacongate Limited

Lekki, Lagos

Company Info

Mid sized business

1 to 50 Employees


Beacongate Limited is an HR/Consulting Firm that provides organisations with a comprehensive variety of HR support services such as advising, recruiting, training, business coaching, outsourcing, and HR services.

Title: Customer Service Officer

Location: Lekki, Lagos

Employment Type: Full-time

Job Description

  • We are seeking an experienced Customer Service Representative to join our dynamic team. The ideal candidate should have a minimum of 2 years of experience in customer service roles, demonstrating excellent communication skills, problem-solving abilities, and a customer-centric approach.
  • As a Customer Service Representative, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Customer Support:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Provide accurate information about products, services, and policies.
  • Assist customers in navigating our platforms and resolving technical issues.

Issue Resolution:

  • Investigate and resolve customer issues and complaints in a timely and effective manner.
  • Collaborate with other departments to ensure complex issues are escalated and resolved efficiently.


  • Maintain clear and concise communication with customers, ensuring a positive and professional interaction.
  • Keep customers informed about the status of their inquiries and resolutions.


  • Accurately document customer interactions and transactions in the customer relationship management (CRM) system.
  • Provide feedback to management regarding common customer issues and suggest improvements.

Product Knowledge:

  • Stay informed about product features, updates, and industry trends.
  • Effectively communicate product information to customers.

Quality Assurance:

  • Participate in quality assurance activities to ensure high standards of service delivery.
  • Continuously identify opportunities for process improvements.

Team Collaboration:

  • Collaborate with team members to share knowledge and best practices.
  • Provide support during peak times or as needed to ensure optimal customer service coverage.


  • Education: High School Diploma or equivalent; additional education in customer service or related field is a plus.
  • Experience: Minimum of 2 years in a customer service role, preferably in a fast-paced environment.
  • Communication Skills: Exceptional verbal and written communication skills.
  • Problem-Solving: Strong problem-solving and critical-thinking skills.
  • Technical Skills: Proficient in using customer relationship management (CRM) tools and other relevant software.
  • Customer-Centric: Demonstrated commitment to providing excellent customer service.
  • Adaptability: Ability to adapt to changing priorities and work well under pressure.
  • Team Player: Collaborative mindset and ability to work effectively in a team.


  • N50,000 – N80,000 / month.


  • Competitive salary
  • Health insurance
  • Retirement savings plan
  • Professional development opportunities
  • Employee discounts

Deadline: 4th December, 2023.

How to Apply: Interested and qualified candidates should send their Resume and a Cover Letter detailing your relevant experience to: [email protected] using the Job Title as the subject of the email.

    Other Jobs Listed By the Company.

    Beacongate Limited is your number one business solution provider firm that provides consultancy, recruiting, training, business coaching, outsourcing, and HR services to organisations. | Abuja (FCT); Mainland Office & Island Office - Lagos; Akure - Ondo; Ibadan - Oyo; Osogbo - Osun & Ekiti


    November 27, 2023