Mid sized business
1 to 50 Employees
Beacongate Limited is an HR/Consulting Firm that provides organisations with a comprehensive variety of HR support services such as advising, recruiting, training, business coaching, outsourcing, and HR services.
Title: Customer Service Officer
Location: Lekki, Lagos
Employment Type: Full-time
- We are seeking an experienced Customer Service Representative to join our dynamic team. The ideal candidate should have a minimum of 2 years of experience in customer service roles, demonstrating excellent communication skills, problem-solving abilities, and a customer-centric approach.
- As a Customer Service Representative, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Assist customers in navigating our platforms and resolving technical issues.
- Investigate and resolve customer issues and complaints in a timely and effective manner.
- Collaborate with other departments to ensure complex issues are escalated and resolved efficiently.
- Maintain clear and concise communication with customers, ensuring a positive and professional interaction.
- Keep customers informed about the status of their inquiries and resolutions.
- Accurately document customer interactions and transactions in the customer relationship management (CRM) system.
- Provide feedback to management regarding common customer issues and suggest improvements.
- Stay informed about product features, updates, and industry trends.
- Effectively communicate product information to customers.
- Participate in quality assurance activities to ensure high standards of service delivery.
- Continuously identify opportunities for process improvements.
- Collaborate with team members to share knowledge and best practices.
- Provide support during peak times or as needed to ensure optimal customer service coverage.
- Education: High School Diploma or equivalent; additional education in customer service or related field is a plus.
- Experience: Minimum of 2 years in a customer service role, preferably in a fast-paced environment.
- Communication Skills: Exceptional verbal and written communication skills.
- Problem-Solving: Strong problem-solving and critical-thinking skills.
- Technical Skills: Proficient in using customer relationship management (CRM) tools and other relevant software.
- Customer-Centric: Demonstrated commitment to providing excellent customer service.
- Adaptability: Ability to adapt to changing priorities and work well under pressure.
- Team Player: Collaborative mindset and ability to work effectively in a team.
- N50,000 – N80,000 / month.
- Competitive salary
- Health insurance
- Retirement savings plan
- Professional development opportunities
- Employee discounts
Deadline: 4th December, 2023.
How to Apply: Interested and qualified candidates should send their Resume and a Cover Letter detailing your relevant experience to: [email protected] using the Job Title as the subject of the email.