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Customer Service Officer at Beebeejump International Limited

Lagos

Company Info

Mid sized business

1 to 50 Employees

Beebeejump International Limited, a company into the sales of Solar Batteries, Inverter and Panels, is recruiting to fill the position below:

Beebeejump International Limited, a company into the sales of Solar Batteries, Inverter and Panels, is recruiting to fill the position below:

Title: Customer Service Officer

Location: Lagos

Employment Type: Full-time

Job Description

  • We are looking for smart and active speaking customer service agents to join our team. The ideal candidate loves talking to people, is customer-centric, and proactively solves issues. You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.

Responsibilities

  • Communicate with customers via phone, email, and chat
  • Provide knowledgeable answers to questions about the product, pricing, and availability
  • Work with internal departments to meet customer’s needs
  • Data entry in various platforms
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

Qualifications

  • Minimum OND, HND, BSc in any related course
  • At least 1 year of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Knowledge of social media platforms
  • Knowledge of administrative procedures
  • Numeric, oral, and written language applications
  • Candidates must live close to Alausa, Ikeja (Ogba, Ikeja, Berger, Agege, Olowora)

Deadline: 21st May, 2024.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using “Customer Service Officer” as the subject of the mail.

Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!
Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!