Customer Service Officer at Blue Advisory

Blue Advisory is a business solution specialist. We assist our clients in issue solving by building customised solutions targeted at simplifying difficult business circumstances and delivering unique business advise. Our collective experience covers many continents, from external consultancy to in-house solution providing for international, pan-African, and indigenous Nigerian enterprises.

Title: Customer Service Officer

Location: Lagos

Employment Type: Full-time

Job Description/Responsibilities

• Schedule appointments for visa applicants and general practice patients
• Provide visa applicants with medical screening requirements prior to arrival at the clinic
• Ensure general practice patients have most recent and relevant medical information before meeting with a nurse/doctor
• Direct patients/clients to the appropriate departments once at the clinic
• Liaise with colleagues in other departments such as the laboratory, pharmacist and radiologist for a more accurate billing process
• Send and respond to emails from clients regarding immigration screening
• Create codes for blood samples collected from the immigration section
• Attend to the administrative needs of the clients/applicants and ensure coherence in the flow of their experience in the clinic

Job Requirements

• Bachelor’s Degree in a related field of study.
• Excellent proficiency in both written and spoken English.
• Must be able to coordinate and schedule appointments using scheduling programs.
• Excellent use of Microsoft office and scheduling programs.
• Must be able to organise and create a schedule with the customer service team.
• Ability to interact effectively with patients, families, and medical staff.
• Display empathy and compassion, especially in sensitive situations.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online