Customer Service Officer at Chapters & Heights Finance Limited

Surulere, Lagos

Company Info

Mid sized business

1 to 50 Employees

Chapters & Heights Finance Limited

Banking

Chapters & Heights Finance Limited In order to enhance the firm’s deposit client base, presently operating in Lagos State is looking to hire naturally motivated and result-driven business development and deposit driven individuals.

Title: Customer Service Officer

Location: Surulere, Lagos

Job type: Full-time

Role and Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Requirements

  • University Degrees and/or related professional qualifications.
  • Must have a minimum of 3+ years of customer service experience.

Requirements and Skill:

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.