Company Info
Mid sized business
Lance Trend Limited is a leading distribution and trading company specializing in IT products such as laptops, desktops, gadgets, and accessories.
1 to 50 Employees
Lance Trend Limited is a leading distribution and trading company specializing in IT products such as laptops, desktops, gadgets, and accessories. With a commitment to providing top-notch technology solutions across Nigeria, we are dedicated to ensuring customer satisfaction and fostering long-term relationships.
Job Title: Customer Service Officer
Location: Ketu, Lagos
Employment Type: Full-time
Job Overview
- We are looking for a dedicated and enthusiastic Customer Service officer to join our team.
- As a Customer Service Officer, you will be the first point of contact for our customers, assisting with queries, resolving complaints, and providing information about our products and services.
- Your role is key in ensuring customer satisfaction and contributing to the overall success of our company.
Key Responsibilities
- Answer customer queries via phone and email in a friendly and professional manner.
- Provide accurate product and service information to customers and assist with enquiries.
- Handle customer complaints efficiently, escalating issues to the relevant departments when necessary.
- Process orders, payments, refunds, and updates to customer records in the company database.
- Upsell and cross-sell products and services to meet customer needs.
- Collaborate with internal departments to resolve customer issues promptly.
- Monitor and report on customer feedback to improve service quality.
- Achieve and exceed performance targets and key performance indicators (KPIs).
Skills and Qualification
- Proven experience in customer service role in any industry.
- Excellent verbal and written communication skills.
- Strong ability to stay calm and focused in high-pressure situations.
- Attention to details and proficiency in data-entry.
- Ability to work in a fast-paced environment and handle multiple tasks.
Preferred Experience and Education:
- Minimum of OND Qualification
- Previous experience in customer service environment
- Experience in handling both inbound and outbound customer interactions.
- Familiarity with sales processes and techniques.
Salary
- N80,000 – N100,000 Monthly.
Application Closing Date
31st January, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.