Customer Service Officer at Nectar Beauty Hub (NBH)

Nectar Beauty Hub (NBH) is an indigenous company engaging in the marketing and distribution of beauty care products in Nigeria.

Job Title: Customer Service Officer

Location: Lagos Island, Lagos

Employment Type: Full-time

Job Description

• We are seeking a highly motivated and customer-centric individual to join our growing team as a Customer Service Representative.
• We pride ourselves on providing exceptional service and building strong relationships with our customers.
• If you are passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply!

Job Summary

• As a Customer Service Representative, you will be the primary point of contact for our customers, addressing their inquiries, resolving their issues, and ensuring their overall satisfaction.
• You will play a crucial role in maintaining our positive brand image and fostering customer loyalty.

Responsibilities

• Handle Inbound and Outbound Communications: Respond promptly and professionally to customer inquiries via phone, email, chat, and potentially social media.
• Provide Product and Service Information: Answer questions about our products/services, their features, benefits, and usage. Be knowledgeable about updates and changes.
• Resolve Customer Issues: Troubleshoot problems, investigate complaints, and provide effective solutions to ensure customer satisfaction. Escalate complex issues to the appropriate team members when necessary.
• Process Orders and Transactions: Accurately process customer orders, returns, exchanges, and other transactions.
• Maintain Customer Records: Update customer information in the CRM system, documenting interactions and ensuring data accuracy.
• Proactively Identify Customer Needs: Anticipate customer needs and offer relevant solutions or suggestions.
• Contribute to Process Improvements: Identify opportunities to improve customer service processes and contribute to the development of best practices.
• Meet Performance Metrics: Achieve established targets for call handling time, resolution rates, and customer satisfaction scores.
• Stay Up-to-Date: Keep abreast of product/service updates, company policies, and industry trends.
• Collaborate with Other Teams: Work effectively with other departments, such as sales, marketing, and product development, to ensure a seamless customer experience.

Qualifications

• Candidates should possess B.Sc Degrees with 1 – 2 years relevant work experience.

Job Expectations:

• Excellent Communication Skills: Possess exceptional verbal and written communication skills, including active listening and the ability to explain complex information clearly and concisely.
• Customer-Centric Approach: Demonstrate a genuine passion for helping customers and a commitment to providing outstanding service.
• Problem-Solving Skills: Exhibit strong analytical and problem-solving abilities to identify and resolve customer issues effectively.
• Technical Proficiency: Be comfortable using CRM software, email platforms, and other relevant tools. [Specify any software or tools that are required.]
• Adaptability and Flexibility: Thrive in a dynamic environment and be able to adapt to changing priorities and customer needs.
• Teamwork: Work collaboratively with colleagues to achieve team goals and contribute to a positive work environment.
• Professionalism: Maintain a professional demeanor, even in challenging situations.
• Time Management: Manage time effectively and prioritize tasks to meet deadlines and performance metrics.

Salary

• N120,000 – N150,000 Monthly.

Application Closing Date
18th February, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: This job is full-time and onsite (Lagos Island).