Customer Service Officer at Nutri K Limited

Nutri K Limited – Is a subsidiary of Nutriset Group which was established to provide technical support in the specialized manufacturing, commercialization and distribution process of ready to-use food for the treatment and prevention of malnutrition in Nigeria. With a population of nearly 180 million people, Nigeria is the biggest economy in Africa.

Job Title: Customer Service Officer

Location: Kano

Responsibilities

• The Customer Service Representative serves as the primary point of contact for customers, including NGOs, government agencies, distributors, and healthcare providers, regarding RUTF products.
• This role is crucial in ensuring customer satisfaction, building strong relationships, and facilitating the efficient distribution of life-saving nutritional products. 
• The representative will handle inquiries, process orders, and follow up schedule of shipment to ensure that orders and ensures that delivery
• plans are adhered to while keeping the clients informed about the schedules, all while adhering to the company’s ethical standards.

Responsibilities
Customer Interaction & Order processing:

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Provide accurate and detailed information about Nutrik products.
• Build and maintain strong relationships with key customers, including NGOs,
• government agencies & local customers.
• Coordinate with the production and logistics teams to ensure timely order fulfillment
• and delivery.
• Handle and resolve customer complaints and issues efficiently and effectively.
• Proactively follow up with customers to ensure satisfaction and address any
• concerns.
• Receive and process customer orders accurately and efficiently.
• Maintain accurate records of customer orders, inquiries, and interactions.
• Provide order status updates and tracking information to customers.
• Manage documentation related to export when needed.
• Assist in the creation of customer facing documents.

Data Management and Reporting:

• Maintain accurate customer records and update customer databases.
• Generate reports on customer interactions, order status, and customer satisfaction.
• Provide feedback to the line manager on customer needs and concerns.
• Track and report on customer feedback.

Compliance and Ethical Conduct:

• Adhere to all company policies and procedures, including quality and safety standards.
• Comply with all relevant regulatory requirements and ethical guidelines.
• Maintain confidentiality of customer information.
• Ensure all customer interactions align with the companies mission to combat malnutrition and ensure Nutritional Autonomy for all.

Requirements

• Bachelor’s degree or equivalent in a related field (e.g., business administration, nutrition, public health).
• Minimum 3 years experience in customer service, preferably in the food or pharmaceutical industry.

Skills:

• Proven experience in customer service, preferably in the food or pharmaceutical industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and as part of a team.
• Proficiency in computer applications, Microsoft Office Suite.
• Strong organizational and time-management skills.
• Knowledge of RUTF products and the nutritional needs of malnourished populations is a plus.
• Knowledge of export documentation is a plus.

Application Closing Date
20th April, 2025.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note

• Only candidates who meet the selection criteria will be contacted.
• This position is open to Nigerian nationals only.
• Due to the urgency to fill the post, recruitment will be done on the rolling basis and Nutri K reserves the right to recruit before the deadline.