Company Info

Large organization

200 + Employees

Nutri K Limited - Is a subsidiary of Nutriset Group which was established to provide technical support in the specialized manufacturing, commercialization and distribution process of ready to-use food for the treatment and prevention of malnutrition in Nigeria.

Nutri K Limited – Is a subsidiary of Nutriset Group which was established to provide technical support in the specialized manufacturing, commercialization and distribution process of ready to-use food for the treatment and prevention of malnutrition in Nigeria. With a population of nearly 180 million people, Nigeria is the biggest economy in Africa.

Job Title: Customer Service Officer

Location: Kano

Responsibilities

  • The Customer Service Representative serves as the primary point of contact for customers, including NGOs, government agencies, distributors, and healthcare providers, regarding RUTF products.
  • This role is crucial in ensuring customer satisfaction, building strong relationships, and facilitating the efficient distribution of life-saving nutritional products. 
  • The representative will handle inquiries, process orders, and follow up schedule of shipment to ensure that orders and ensures that delivery
  • plans are adhered to while keeping the clients informed about the schedules, all while adhering to the company’s ethical standards.

Responsibilities
Customer Interaction & Order processing:

  • Respond promptly and professionally to customer inquiries via phone, email, and in person.
  • Provide accurate and detailed information about Nutrik products.
  • Build and maintain strong relationships with key customers, including NGOs,
  • government agencies & local customers.
  • Coordinate with the production and logistics teams to ensure timely order fulfillment
  • and delivery.
  • Handle and resolve customer complaints and issues efficiently and effectively.
  • Proactively follow up with customers to ensure satisfaction and address any
  • concerns.
  • Receive and process customer orders accurately and efficiently.
  • Maintain accurate records of customer orders, inquiries, and interactions.
  • Provide order status updates and tracking information to customers.
  • Manage documentation related to export when needed.
  • Assist in the creation of customer facing documents.

Data Management and Reporting:

  • Maintain accurate customer records and update customer databases.
  • Generate reports on customer interactions, order status, and customer satisfaction.
  • Provide feedback to the line manager on customer needs and concerns.
  • Track and report on customer feedback.

Compliance and Ethical Conduct:

  • Adhere to all company policies and procedures, including quality and safety standards.
  • Comply with all relevant regulatory requirements and ethical guidelines.
  • Maintain confidentiality of customer information.
  • Ensure all customer interactions align with the companies mission to combat malnutrition and ensure Nutritional Autonomy for all.

Requirements

  • Bachelor’s degree or equivalent in a related field (e.g., business administration, nutrition, public health).
  • Minimum 3 years experience in customer service, preferably in the food or pharmaceutical industry.

Skills:

  • Proven experience in customer service, preferably in the food or pharmaceutical industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to work independently and as part of a team.
  • Proficiency in computer applications, Microsoft Office Suite.
  • Strong organizational and time-management skills.
  • Knowledge of RUTF products and the nutritional needs of malnourished populations is a plus.
  • Knowledge of export documentation is a plus.

Application Closing Date
20th April, 2025.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note

  • Only candidates who meet the selection criteria will be contacted.
  • This position is open to Nigerian nationals only.
  • Due to the urgency to fill the post, recruitment will be done on the rolling basis and Nutri K reserves the right to recruit before the deadline.