Company Info
Large organization
200 + Employees
Nutri K Limited - Is a subsidiary of Nutriset Group which was established to provide technical support in the specialized manufacturing, commercialization and distribution process of ready to-use food for the treatment and prevention of malnutrition in Nigeria.
Nutri K Limited – Is a subsidiary of Nutriset Group which was established to provide technical support in the specialized manufacturing, commercialization and distribution process of ready to-use food for the treatment and prevention of malnutrition in Nigeria. With a population of nearly 180 million people, Nigeria is the biggest economy in Africa.
Job Title: Customer Service Officer
Location: Kano
Responsibilities
- The Customer Service Representative serves as the primary point of contact for customers, including NGOs, government agencies, distributors, and healthcare providers, regarding RUTF products.
- This role is crucial in ensuring customer satisfaction, building strong relationships, and facilitating the efficient distribution of life-saving nutritional products.
- The representative will handle inquiries, process orders, and follow up schedule of shipment to ensure that orders and ensures that delivery
- plans are adhered to while keeping the clients informed about the schedules, all while adhering to the company’s ethical standards.
Responsibilities
Customer Interaction & Order processing:
- Respond promptly and professionally to customer inquiries via phone, email, and in person.
- Provide accurate and detailed information about Nutrik products.
- Build and maintain strong relationships with key customers, including NGOs,
- government agencies & local customers.
- Coordinate with the production and logistics teams to ensure timely order fulfillment
- and delivery.
- Handle and resolve customer complaints and issues efficiently and effectively.
- Proactively follow up with customers to ensure satisfaction and address any
- concerns.
- Receive and process customer orders accurately and efficiently.
- Maintain accurate records of customer orders, inquiries, and interactions.
- Provide order status updates and tracking information to customers.
- Manage documentation related to export when needed.
- Assist in the creation of customer facing documents.
Data Management and Reporting:
- Maintain accurate customer records and update customer databases.
- Generate reports on customer interactions, order status, and customer satisfaction.
- Provide feedback to the line manager on customer needs and concerns.
- Track and report on customer feedback.
Compliance and Ethical Conduct:
- Adhere to all company policies and procedures, including quality and safety standards.
- Comply with all relevant regulatory requirements and ethical guidelines.
- Maintain confidentiality of customer information.
- Ensure all customer interactions align with the companies mission to combat malnutrition and ensure Nutritional Autonomy for all.
Requirements
- Bachelor’s degree or equivalent in a related field (e.g., business administration, nutrition, public health).
- Minimum 3 years experience in customer service, preferably in the food or pharmaceutical industry.
Skills:
- Proven experience in customer service, preferably in the food or pharmaceutical industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work independently and as part of a team.
- Proficiency in computer applications, Microsoft Office Suite.
- Strong organizational and time-management skills.
- Knowledge of RUTF products and the nutritional needs of malnourished populations is a plus.
- Knowledge of export documentation is a plus.
Application Closing Date
20th April, 2025.
How to Apply: Interested and qualified candidates should Click Here to apply online
Note
- Only candidates who meet the selection criteria will be contacted.
- This position is open to Nigerian nationals only.
- Due to the urgency to fill the post, recruitment will be done on the rolling basis and Nutri K reserves the right to recruit before the deadline.