Company Info
Mid sized business
Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
1 to 50 Employees
Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
Job Title: Customer Service Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Answers phone and responds to customer requests.
- Upsell/Sell pro
- duct and services, place custom orders in computer system.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff (as and when asked for)
- Identity, research, and resolve customer issues using computer systems and applications
- Follow up on customer inquiries, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements
- NCE, OND,HND / Bachelor’s Degree in any Field of study with 0 – 4 years of experience.
- Candidate must be within the age bracket 20 – 35years
- Relevant experience (0 – 4years) in Customer Service is an advantage
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
Salary
- N70,000 Monthly.
Application Closing Date
30th April, 2025.
How to Apply: Interested and qualified candidates should Click here to apply online
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