Customer Service Officer at Owens and Xley

Owens and Xley is a Lagos, Nigeria-based small business advisory and consulting firm. We provide small business startup and setup, business plan writing, business process design, and business strategy formulation as part of our services. We offer solutions that guarantee small company owners have access to technical capabilities but at a fraction of the cost since we understand the importance effective planning plays in any business, its related expenses, and the early capital constraints experienced by a small firm.

Title: Customer Service Officer

Location: Lekki, Lagos

Employment Type: Full-time

Job Description

• Attend to walk-in customers
• Respond to phone calls, text messages, and inquiries on WhatsApp.
• Respond to customer inquiries and schedule appointments for consultations with the creative director or designer.
• Manage the creative director’s calendar.
• Negotiate the cost of production of bespoke garments with clients and prepare invoices.
• Ensure that garments are accurately costed (no overpricing or underpricing).
• Take clients’ measurements during consultations.
• Liaise with the inventory officer after consultations to source for and ensure materials needed for production are available.
• Communicate outfit specifications to the production manager after consultations and ensure the brief is clearly understood before production commences.
• Conduct quality control on bespoke garments and ensure they meet the client’s specifications.
• Conduct quality control on ready-to-wear garments going to the shop floor.
• Work closely with the designer during fitting sessions and confirm that the garment produced meets the customer’s specifications.
• Liaise with customers to schedule pick up or delivery of garments ordered.
• Monitor and follow up with delivery processes ensure garments are delivered to the right client.
• Conduct post-sales follow-up and analyze customer feedback on the garment purchased and the service rendered by the company.
• Take proactive steps to maintain positive experiences and facilitate improvement on products and services where necessary.
• Work closely with the digital channel officer to ensure seamless customer experience via digital channels.
• Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.
• Record, resolve and escalate customer feedback to the creative director (compliments and complaints).
• Promote the brand’s service across all digital platforms.
• Create and implement sales strategies to promote sales to generate revenue.
• Stay abreast of industry trends.
• Perform all other related tasks as assigned.

Requirement

• Candidates should possess relevant qualifications.

Deadline: 4th July, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.