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Company Info

Small business

1 to 50 Employees

Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) – For the role listed below, our client, a multifaceted multinational, is seeking a positive and qualified applicant:

Title: Customer Service Officer

Location: Yaba, Lagos

Employment Type: Full-time

Summary

  • In this role, you’ll be our customers’ first point of contact, responsible for delivering a best-in-class customer support experience.

Responsibilities

  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with the services
  • Following up with clients or customers to check that they’re still satisfied with any purchases
  • Letting customers or clients know about additional services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns
  • Troubleshooting common issues with a product or service.

Skills and Qualifications

  • B.Sc / HND in any relevant course.
  • Minimum of 1 year experience as customer service officer
  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to answer a high volume of calls and/or emails daily
  • Attentiveness and patience
  • Time-management skills
  • Ability to find the positive in any situation
  • Proximity to Yaba is key.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note: Only qualified candidates will be contacted.

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