Customer Service Personnel at Marquis Concierge Limited

Abuja

Marquis

Company Info

Mid sized business

1 to 50 Employees

Marquis Concierge Limited is a lifestyle company that handles travel and tour packages.

Marquis Concierge Limited is a lifestyle company that handles travel and tour packages.

Job Title: Customer Service Personnel

Location: Abuja (FCT)

Employment Type: Full-time

Job Description

  • We seek a dedicated and customer-oriented individual to join our team as a Customer Service Personnel.
  • In this role, you will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction.

Key Responsibilities
Customer Support:

  • Respond promptly to customer inquiries through various channels (phone, email, chat)
  • Provide accurate and timely information regarding products, services, and policies
  • Handle customer complaints and resolve issues efficiently and professionally.

Order Processing:

  • Process customer orders, ensuring accuracy and timely delivery
  • Manage inventory levels and track order status
  • Resolve order-related issues and provide updates to customers.

Customer Relationship Management:

  • Build strong relationships with customers through effective communication and problem-solving
  • Identify customer needs and provide solutions that exceed expectations
  • Collect customer feedback and share insights with relevant teams.

Qualifications and Experience

  • Bachelor’s Degree
  • Minimum of 4 years of experience in customer service
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to manage the social media space
  • Proficiency in relevant computer software (CRM systems, email, etc.)
  • Ability to multitask and prioritize tasks effectively
  • Positive and enthusiastic attitude.

Application Closing Date
13th January, 2025.

How to Apply: Interested and qualified candidates should send their resumes and cover letters to: [email protected] using the Job Title as the subject of the mail.