Company Info
Mid sized business
1 to 50 Employees
Dukes Neurosurgery and Specialist Hospital is a multi-specialist hospital located in the heart of Lagos, Nigeria, dedicated to providing world-class neurosurgical and specialized medical care.
Dukes Neurosurgery and Specialist Hospital is a multi-specialist hospital located in the heart of Lagos, Nigeria, dedicated to providing world-class neurosurgical and specialized medical care. Our mission is to provide patient-centered, world-class healthcare services in the field of surgery with the help of well-trained super-specialists and committed staff.
Job Title: Customer Service Representative
Location: Lagos
About the Job
- Join Our Team as a Customer Service Representative. You ensure a seamless experience in the hospital.
- You’ll provide compassionate support, schedule appointments, guide patients through the admission and discharge processes, and address inquiries with professionalism.
- Special attention will be given to surgery patients, offering them empathetic care, timely updates, and clear communication about procedures and follow-ups.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer’s needs
- Data entry in various platforms
Qualifications
- At least 1 – 3 years’ of relevant work experience
- Proven experience as a Customer Service Representative or a similar customer-facing role.
- Experience in the healthcare or service industry is a plus.
Skill:
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Proficient in using CRM tools and basic computer applications (e.g., Microsoft Office Suite).
- Problem-solving skills and the ability to handle challenging situations calmly and professionally.
- Strong organizational skills with the ability to multitask and prioritize effectively.
Personal Attributes:
- Customer-focused with a friendly and empathetic demeanor.
- Ability to work in a fast-paced environment.
- Attention to detail and accuracy.
- A team player with a positive attitude.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] and [email protected] using the Job Title as the subject of the email.