Customer Service Representative at Flygo Travels

Nigeria

Company Info

Flygo Travels is a growing traveling agency that provides educational, immigration, visa consulting, tour operation and places strong emphasis on the delivery of high-quality services. As a result of its expansion, career opportunities exist for high performing professionals that can contribute and thrive to a rapidly growing organization.

Title: Customer Service Representative

Location: Lekki, Lagos

Employment Type: Full-time

Job Summary

  • The candidate will be responsible to supports customers by providing helpful information, answering questions, and responding to complaints.
  • They will be the front line of support for employees, clients and customers and they help ensure that customers are satisfied with products, services, and features.

Responsibilities and Duties

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements and Qualifications

  • Degree in Hospitality, Travel, Tourism, Business or relevant field
  • 1 – 3 years’ work experience as a Customer Service Representative.

Skills and Competencies:

  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation
  • Ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • Customer Service Skills
  • Documentation Skills
  • Resolving Conflict
  • Empathetic and Patience.

Deadline: 14th December, 2022.

How to Apply: Interested and qualified candidates should send their Cover Letter and a CV to: career@flygo.org using “Customer Service Representative” as the subject of the mail.

Note: Candidates will be assessed on a rolling basis until the position is filled.

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