Customer Service Representative at Hec Recruit

Hec Recruit is a full-service HR consulting firm with a unique approach. Since 2020, we have been helping our clients find jobs that are best suited for their skills and interests, as well as helping local companies locate the best employees.

Job Title: Customer Service Representative (Female)

Location: Surulere, Lagos

Employment Type: Full-time

Reports to: Sales Manager, Customer Service Manager, or Team Lead

Job Summary

• Provide exceptional customer service while generating sales and revenue growth through up-selling, cross-selling, and resolving customer complaints in a fast-paced environment.

Key Responsibilities

• Customer Service: Respond to customer inquiries, resolve complaints, and provide timely solutions to ensure customer satisfaction.
• Sales Generation: Generate sales and revenue growth by up-selling and cross-selling products or services to existing customers.
• Product Knowledge: Develop and maintain in-depth knowledge of products or services to effectively communicate value to customers.
• Order Management: Process orders, handle returns, and manage customer accounts to ensure accuracy and efficiency.
• Communication: Communicate effectively with customers via phone, email, chat, or in-person to resolve issues and promote products.
• Problem-Solving: Analyze customer complaints and resolve issues promptly using problem-solving skills and company resources.
• Data Entry: Accurately enter customer information, orders, and interactions into CRM software or other systems.
• Team Collaboration: Collaborate with internal teams, including sales, marketing, and product development, to share customer feedback and insights.

Requirements
Education and Qualifications:

• High School Diploma: High school diploma or equivalent required.
• Customer Service Experience: 1+ year of experience in customer service, sales, or a related field.
• Sales Experience: Sales experience, preferably in a call center or retail environment, is desirable.
• Certifications: Certifications, such as the Certified Customer Service Representative (CCSR) or the Certified Sales Professional (CSP), are desirable.

Required Skills:

• Excellent Communication: Strong verbal and written communication skills to effectively interact with customers and internal teams.
• Customer Service Skills: Ability to provide exceptional customer service, resolving complaints and concerns in a timely and professional manner.
• Sales and Up-selling: Ability to generate sales and revenue growth through up-selling and cross-selling techniques.
• Product Knowledge: Ability to develop and maintain in-depth knowledge of products or services.
• Problem-Solving: Strong problem-solving skills to analyze customer complaints and resolve issues promptly.
• Time Management: Ability to manage time effectively, prioritizing tasks and managing multiple customer interactions.
• Adaptability: Ability to adapt to changing customer needs, product offerings, and company processes.

Working Conditions

• Call Center Environment: Work in a fast-paced call center environment with minimal travel required.
• Flexible Schedule: A Flexible schedule, including evenings, weekends, and holidays, may be required.
• Performance Metrics: Performance will be measured based on sales revenue, customer satisfaction, and quality metrics.
• Resumption immediately

Salary

• N100,000 monthly.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV and Cover letter to: [email protected] using the Job Title as the subject of the mail.