Customer Service Representative at Klett Consultancy Services

Klett Consultancy Services offers a wide range of accounting services to suit diverse customer needs. Choose us as your bookkeeping partner and get access to the various benefits that we offer. KlettConsultancy Services believes in understanding its customers’ exact needs and developing a customized solution based on this analysis.

Job Title: Customer Service Representative

Location: Bariga, Lagos

Employment Type: Full-time

Responsibilities

• Managelarge amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• High school diploma
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary

• N120,000 – N170,000 Monthly.

Application Closing Date
10th April, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.