Customer Service Representative at Kuddy Cosmetics

Kuddy Cosmetics is a leading skincare brand committed to delivering top-quality products and services to our customers.

Job Title: Female Customer Service Representative

Location: Tradefair, Lagos

Employment Type: Full-time

Responsibilities

What You’ll Do:

• Respond promptly and professionally to customer inquiries via email, phone, chat, and social media.
• Provide expert guidance on skincare products, ingredients, and usage.
• Resolve complaints and issues with care, empathy, and efficiency.
• Process orders, returns, and exchanges accurately.
• Maintain up-to-date knowledge of our products, promotions, and brand values.
• Work closely with other departments (sales, fulfillment, marketing) to ensure a seamless customer experience.
• Gather and report customer feedback to support continuous improvement.

Requirements
Who You Are:

• Candidates should possess a B.Sc Degree
• You have 1 – 2 years of customer service experience, preferably in beauty, skincare, or wellness.
• You’re genuinely passionate about skincare and staying informed about trends and ingredients.
• You have excellent communication skills both written and verbal.
• You’re a problem-solver who can stay calm under pressure.
• You’re tech-savvy and comfortable using CRM platforms, email tools, and chat systems.
• You’re team-oriented but capable of working independently.

Why Join Us

• Salary: N80,000 – N100,00 monthly.
• Be part of a purpose-driven brand that promotes confidence, self-care, and healthy skin.
• Enjoy staff discounts on all skincare products.
• Participate in ongoing training and product education.
• Thrive in a positive, inclusive, and growth-minded work environment.

Application Closing Date
16th May, 2025.

How to Apply: Interested and qualified candidates should send their CV and a brief note to: [email protected] using the Job Title as the subject of the mail.