Company Info
Kweekwox Talent Solutions - Our client, a power solutions company, is recruiting to fill the position below:
Kweekwox Talent Solutions – Our client, a power solutions company, is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Utako, Abuja (FCT)
Employment Type: Hybrid, Shift-based
Job Summary
- Are you passionate about delivering excellent customer service and problem-solving?
- We are looking for Customer Service Representatives to serve as the first point of contact for our customers.
Key Responsibilities
- Respond to customer inquiries via phone, walk-ins, and messages.
- Resolve complaints, process transactions, and troubleshoot payment and software-related issues.
- Maintain accurate records of interactions and escalate complex issues to the appropriate teams.
- Ensure a smooth customer experience through proactive communication and support.
- Prepare daily reports and contribute to overall customer satisfaction.
Qualifications / Requirements
- Bachelor’s Degree from a reputable institution
- Minimum of 1-2 years of experience in a customer-facing role
- Strong communication and interpersonal skills.
- Tech-savvy with basic troubleshooting ability.
- Proficiency in Microsoft Office Packages & CRM tools.
- Ability to multitask and remain calm under pressure.
- Proximity to location (Utako, Abuja) is key.
Salary
- N100,000 – N150,000 Monthly.
Application Closing Date
5th July, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Customer Care Rep – [Your Name]” as the subject of the email.
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