Customer Service Representative at LD&D Consulting

LD&D Consulting is a project management consulting firm that specialises in turning key projects into success by working collaboratively with clients and key stakeholders. Our specialist project management team consists of seasoned consultants across various industries.

Job Title: Customer Service Representative

Location: Gwarimpa, Abuja

Employment Type: Full-time

Job Summary

• We are seeking a proactive and customer-focused Customer Service Representative with 1–3 years of experience in the sales and support of solar energy and CCTV surveillance products.
• The ideal candidate will be responsible for handling customer inquiries, promoting products, processing orders, and ensuring customer satisfaction throughout the sales process.

Key Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and in-person at the showroom.
• Provide accurate product information and technical guidance on solar and CCTV systems.
• Assist customers in selecting suitable products based on their needs and budget.
• Prepare and follow up on quotations, invoices, and delivery schedules.
• Maintain proper documentation of sales transactions and customer records.
• Collaborate with the sales and technical teams to ensure smooth product delivery and installation.
• Manage customer complaints or issues efficiently and professionally.
• Maintain a clean and organized customer service area/showroom.
• Upsell and cross-sell related products and services to increase revenue.
• Participate in periodic stock counts and provide feedback on customer trends.

Requirements

• OND / HND / B.Sc. in Business Administration, Marketing, Engineering, or a related field.
• 1–2 years of relevant experience in customer service or sales, preferably in solar and CCTV products.
• Good knowledge of solar systems, batteries, inverters, CCTV kits, and accessories.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel), and basic CRM tools.
• Ability to multitask, prioritize, and manage time effectively.
• Must reside in or be willing to relocate to Abuja.

Salary

• N80,000 – N100,000 per month.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.