Customer Service Representative at Lily Hospitals Limited

Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.

Job Title: Customer Service Representative

Location: Woji, Port Harcourt – Rivers

Employment Type: Full-time

Position Overview

• We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.
• The ideal candidate will be passionate about assisting customers, resolving inquiries, and providing outstanding service in a friendly environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate information regarding products/services and company policies.
• Handle and resolve customer complaints in a calm and empathetic manner.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Collaborate with other team members to ensure a seamless customer experience.

Requirements

• Must Have a Minimum of an OND in Health Information Management.
• Proven experience in health information management and customer service in a healthcare setting.
• Strong communication, interpersonal, and problem-solving skills.
• Knowledge of medical terminology and patient privacy laws.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Must reside in Port Harcourt or its environs.

Benefits

• Competitive salary based on experience.
• Health insurance and other benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

Application Closing Date
20th July, 2025.

How to Apply: Interested and qualified candidates should send their CV / Resume detailing their relevant experience to: [email protected] using the Job Title as the subject of the email.