Company Info
Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country.
Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.
Job Title: Customer Service Representative
Location: Woji, Port Harcourt – Rivers
Employment Type: Full-time
Position Overview
- We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.
- The ideal candidate will be passionate about assisting customers, resolving inquiries, and providing outstanding service in a friendly environment.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate information regarding products/services and company policies.
- Handle and resolve customer complaints in a calm and empathetic manner.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Collaborate with other team members to ensure a seamless customer experience.
Requirements
- Must Have a Minimum of an OND in Health Information Management.
- Proven experience in health information management and customer service in a healthcare setting.
- Strong communication, interpersonal, and problem-solving skills.
- Knowledge of medical terminology and patient privacy laws.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Must reside in Port Harcourt or its environs.
Benefits
- Competitive salary based on experience.
- Health insurance and other benefits package.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
Application Closing Date
20th July, 2025.
How to Apply: Interested and qualified candidates should send their CV / Resume detailing their relevant experience to: [email protected] using the Job Title as the subject of the email.
