Customer Service Representative at Monmartt

Monmartt is a one stop store for babies to toddlers . We feature great varieties of products for Newborn, Infants and Toddlers. Our aim is to ensure that we meet all our clients needs with efficient customers services inline with our policy and procedure. We understand our clients needs and our experience and researches give us the ability to respond to your needs with up to date products. We also provide guidance to our first time moms. We offer products at amazing prices in line with the right quantity and quality.

Job Title: Customer Service Representative

Location: Yaba, Lagos

Employment Type: Full-time

Responsibilities

• Attend to customers online via various platforms.
• Answer phone calls.
• Maintaining a positive, empathetic and professional attitude towards customers at all times.
• Acknowledging and resolving customers’ complaints.
• Processing orders, forms and requests.
• Keeping records of customers interactions, transactions, comments and complaints.
• Ensuring customer satisfaction.
• Handling order fulfillment by ensuring orders are delivered on time.
• Handling third party logistics.

Working Hours:

• Mondays to Saturdays: 8:00am to 8:00pm
• Sundays: 12:00pm to 06:00pm.
• 6 Off days in a month.

Salary
N60,000 – N80,000 / month.

Application Closing Date
6th October, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] and copy: [email protected] using the Job Title as the subject of the mail.