Company Info
Myafrimall Logistics Limited is an independent customs broker/customs intermediary dedicated to providing solutions to all customs clearance needs whether import or export.
Myafrimall Logistics Limited is an independent customs broker/customs intermediary dedicated to providing solutions to all customs clearance needs whether import or export.
Job Title: Customer Service Representative
Location: Ojodu Berger, Lagos
Employment Type: Full-time
Responsibilities
- Respond to customer inquiries promptly, providing accurate and comprehensive information about our services.
- Handle high-level customer escalations with professionalism and empathy.
- Continuously improve service delivery through training, process improvement, and innovation.
- Collaborate with logistics, sales, and operations teams to ensure seamless service.
- Develop and implement customer service policies, standards, and procedures.
Requirements
- Bachelor’s Degree in Business Administration, Logistics, or related field.
- Minimum of 2 years of experience in a customer service leadership role.
- Proficient in customer service software, Microsoft Office Suite, and CRM tools.
- Excellent verbal and communication skills.
- Strong communication, conflict resolution, and people management skills.
- A customer-centric mindset with strong attention to detail.
Benefits
- Salary N170,000 – N200,000 Monthly.
- A dynamic and fast-paced work environment.
- Opportunity to be part of a growing and innovative logistics brand.
- Competitive salary and performance-based bonuses.
- Professional development and growth opportunities.
Application Closing Date
5th July, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
