Company Info
Mid sized business
1 to 50 Employees
OPay is a financial technology company that empowers users and enables them to accomplish more with their money by providing smart financial services.
OPay is a financial technology company that empowers users and enables them to accomplish more with their money by providing smart financial services.
Job Title: Customer Service Representative
Location: Lagos
Job Summary
- The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.
Key Duties/Responsibilities
- Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
- Document and report all call information according to standard operating procedure.
- Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
- Follow up with customer calls where necessary.
- Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.
Requirements
- Minimum of HND/BSC in Mass Communication or related field.
- 0 – 1year experience as a call center or customer service agent.
- Strong written and verbal communication skills, with attention to detail Strong analytical, organizational, and multi-tasking skills.
- Energetic, highly self-motivated, and able to work efficiently and productively.
Salary – 70k + bonus Gross which improves after confirmation in 3 months
Just so you know, candidates within Lagos Ikeja and its environs are advised to apply.
Deadline: Feb 14, 2025
How to Apply: Interested applicants should Click Here to apply online.