Customer Service Representative at OPay

Lagos

Opay

Company Info

Mid sized business

1 to 50 Employees

OPay is a financial technology company that empowers users and enables them to accomplish more with their money by providing smart financial services.

OPay is a financial technology company that empowers users and enables them to accomplish more with their money by providing smart financial services.

Job Title: Customer Service Representative

Location: Lagos

Job Summary 

  • The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.

Key Duties/Responsibilities

  • Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
  • Document and report all call information according to standard operating procedure.
  • Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
  • Follow up with customer calls where necessary.
  • Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.

Requirements 

  • Minimum of HND/BSC in Mass Communication or related field.
  • 0 – 1year experience as a call center or customer service agent.
  • Strong written and verbal communication skills, with attention to detail Strong analytical, organizational, and multi-tasking skills.
  • Energetic, highly self-motivated, and able to work efficiently and productively.

Salary – 70k + bonus Gross which improves after confirmation in 3 months

Just so you know, candidates within Lagos Ikeja and its environs are advised to apply.

Deadline: Feb 14, 2025

How to Apply: Interested applicants should Click Here to apply online.

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