Customer Service Representative at People Capacity Management

People Capacity Management is a human resources and management consulting firm located in Lagos, Nigeria. We provide services, expertise and resources to both the private and public sectors through our deep knowledge of issues specific to industries and sectors. We are committed to meeting the needs of our clients in a timely and cost-effective manner. Our goal is to offer our clients the option that best suits their needs, be it a short or long-term assignment, or on a project or ad hoc basis.

Job Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Job Summary

• The Customer service representative will serve as the first point of contact for our clients, manage inquiries, handle requests, and coordinate personalized services to ensure customer satisfaction and loyalty.

Key Responsibilities

• Respond promptly and professionally to our existing and prospective customer inquiries via phone, email, and chat.
• Ensure personalized concierge-level services, including making reservations, travel arrangements, event bookings, and handling special client requests.
• Understand the clients’ preferences and tailor service delivery to meet individual needs.
• Coordinate effectively with service providers, vendors, and internal teams to fulfill client requests efficiently.
• Resolve customers’ complaints or concerns with empathy, efficiency, and professionalism.
• Ensure the accurate documentation of all client interactions, preferences, and transactions using CRM systems.
• Proactively follow up with clients to confirm satisfaction with previously rendered services and offer additional assistance.
• Stay up to date on local and international services, venues, and events to provide relevant recommendations.

Qualifications

• Candidates should have an HND / Bachelor Degree
• 2 – 3 years work experience

Application Closing Date
25th May, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.