Customer Service Representative at People Capacity Management

People Capacity Management is a human resources and management consulting firm in Lagos,We provide services, expertise, and resources to bothprivate and public sectors such as learning and development, business advisory, recruitment, and so on and all these are being rendered to both private and public sector.

Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Job Description

As a Patient Services Coordinator, your role will be crucial in ensuring a seamless experience for patients. Your responsibilities include:

• Serve as the initial point of contact for patients, handling inquiries, scheduling appointments, and providing general assistance.
• Maintain open and empathetic communication with patients to ensure their needs and concerns are addressed effectively.
• Efficiently schedule and manage patient appointments, ensuring accuracy and timeliness.
• Coordinate follow-up appointments and furnish patients with relevant information.
• Assist patients with billing inquiries, insurance claims, and payment processing, collaborating with the billing department to resolve any discrepancies.
• Address and resolve patient concerns, complaints, or issues promptly, and escalate complex cases professionally to the appropriate department for resolution.
• Uphold strict confidentiality of patient records while adhering to data privacy and security regulations.
• Collaborate closely with healthcare professionals and other staff members to ensure a coordinated patient experience.
• Actively participate in team meetings and training sessions.

Job Requirements

To excel in this role, you should meet the following criteria:

• Hold a B.Sc., HND, or BA degree.
• Possess a minimum of 3 years of relevant work experience, preferably in a healthcare setting.
• Demonstrate strong communication and interpersonal skills.
• Knowledge of healthcare terminology and practices is advantageous.
• Proficiency in using computer systems and healthcare management software.
• Display empathy and a patient-centered approach.
• Exhibit strong organizational and multitasking abilities.
• Adaptability to work effectively in a fast-paced environment.
• Maintain the highest standards of confidentiality and professionalism

Deadline: 1st October, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: This role may require occasional evening or weekend hours to accommodate patient needs.