Company Info
Mid sized business
1 to 50 Employees
Sansvid M. International, founded in 2009, has collaborated with worldwide organisations and institutions to offer value to numerous professionals, establish successful project teams, and customise and deliver quality solutions that bring about the desired transformation in an organisation.
Sansvid M. International, founded in 2009, has collaborated with worldwide organisations and institutions to offer value to numerous professionals, establish successful project teams, and customise and deliver quality solutions that bring about the desired transformation in an organisation. We provide training, management, and consulting services through our team of quality experts and consultants who are effective workers with extensive expertise in numerous areas of the economy. Sansvid M. International’s training and consulting solutions provide clients with a realistic value-added approach to project, risk, and money management.
Title: Customer Service Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Deadline: 20th January, 2024.
How to Apply: Interested and qualified candidates should send their CV in a PDF format to: [email protected] using the Job Title as the subject of the mail.