Sian Global Services Limited is a management firm changing the lives of many & empower them to be employer of labour.
Title: Customer Service Representative
Location: Ifako Ijaye, Lagos
Employment Type: Full-time
- We are hiring a Customer Service Representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Minimum of National Diploma.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer Support.
Deadline: 31st March, 2023.
How to Apply: Interested and qualified candidates should send their CV to the “Human Resource Department via: Hr.[email protected].com using the Job Title as the subject of the email.
Note: Only qualified Candidates will be contacted.
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