Customer Service Representative at Smileville Ortho-Dental Limited

Lagos

Smileville

Company Info

Smileville Ortho-Dental Limited is the number one Dental and Orthodontic materials supplier in Nigeria. We specialize in orthodontic supplies and orthodontic laboratory services.

Smileville Ortho-Dental Limited is the number one Dental and Orthodontic materials supplier in Nigeria. We specialize in orthodontic supplies and orthodontic laboratory services.

Job Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers & rsquo; needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements
Thne required skills are as follows:

  • Interested candidates should possess a B.Sc Degree with 5 – 7 years work experience.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectivel.

Salary

  • N250,000 – N270,000 per month.

Application Closing Date
31st July, 2025.

How to Apply: Interested and qualified candidates should send their Application to: [email protected] using the job title as the subject of the mail.

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