Company Info
Smileville Ortho-Dental Limited is the number one Dental and Orthodontic materials supplier in Nigeria. We specialize in orthodontic supplies and orthodontic laboratory services.
Smileville Ortho-Dental Limited is the number one Dental and Orthodontic materials supplier in Nigeria. We specialize in orthodontic supplies and orthodontic laboratory services.
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers & rsquo; needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
Thne required skills are as follows:
- Interested candidates should possess a B.Sc Degree with 5 – 7 years work experience.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectivel.
Salary
- N250,000 – N270,000 per month.
Application Closing Date
31st July, 2025.
How to Apply: Interested and qualified candidates should send their Application to: [email protected] using the job title as the subject of the mail.