Customer Service Representative at StreSERT

Lagos

Company Info

Mid sized business

1 to 50 Employees

StreSERT is a professional services organisation that provides high-quality, stress-free solutions to corporations. We provide business help and integrated solutions in several areas to ensure that corporate objectives are met.

StreSERT is a professional services organisation that provides high-quality, stress-free solutions to corporations. We provide business help and integrated solutions in several areas to ensure that corporate objectives are met.

Title: Customer Service Representative

Location: Ikoyi, Lagos

Job Summary

  • A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Candidates should possess OND/HND qualification only
  • Close proximity to Ikoyi

Deadline: Apr 27, 2024

How to Apply: Interested applicants should forward their CVs to ‘[email protected]’ using “SSL-FD” as subject of the mail.