Customer Service Representative at Uncle Stan’s Foods

Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.

Job Title: Customer Service Representative

Location: Lagos

Employment Type: Full Time

Job Summary

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders and modifications, as well as escalate complaints across a number of communication channels.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• B.Sc & ND in Business administration, Commerce, English & linguistic, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.