Company Info
Mid sized business
1 to 50 Employees
Uncle Stan's Foods
Uncle Stan’s Foods is a small chops firm recognized throughout Lagos for its distinct finger food flavour. Our brand distinguishes us.
Title: Customer Service Representative
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Forwarding accurate orders to another branch to enable quick deliveries.
- Confirming payment before forwarding orders for processing.
- Mastering the menu and price list in other to provide quick responses to customers’ questions and to avoid unnecessary errors while drafting bills for customers.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Interested candidates should possess a Bachelor’s Degree in relevant fields with 2 – 3 years work experience.
Salary
N45,000 – N60,000 monthly.
Deadline: 15th September, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.