Company Info
Large organization
101 to 150 Employees
Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent.
Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent. Vitel has a Private Network Lines (Local Exchange Operator) service license and has had experience in the telecommunication business. Our vision is to leverage the dominance of large telecom operators in delivering cost-efficient services and establish interoperability with these operators for new, fast-growing services to the consumer.
Job Title: Customer Service Representative
Location: Abuja
Job Description
- Greeting customers warmly and assisting with inquiries regarding products, services, billing, and other related issues.
- Identifying customer needs and recommend appropriate solutions.
- Handling customer complaints or service issues professionally and empathetically.
- Following up to ensure customer satisfaction and building long-term customer relationships.
- Ensuring the outlet is clean, organized, and that promotional materials are up-to-date and well-displayed.
- Maintaining detailed records of customer interactions and progress.
- Following up with new and existing clients to ensure satisfaction.
- Upselling and cross-selling services to meet customer needs.
- Maintaining knowledge of current promotions, products, and company policies.
- Participating in team meetings, training sessions, and performance reviews.
Salary
- N100,000 – N150,000 / Month.
Application Closing Date
7th June, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using Job Title as the subject of the mail.