Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria.
Title: Customer Service Representative
- Provides customer service support by obtaining, analyzing and verifying the accuracy of information in a timely manner.
- Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of Customer satisfaction is maintained.
- Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual customer related issues.
Duties & Responsibilities
- Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Receives processes and verifies the accuracy of complaints from customers utilizing the Bank’s internal CRM system.
- Ensures and provides quality service to both internal and external customers.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of all customer service department as a whole.
- At least 1 year of relevant work experience
- BSc or HND
- Good knowledge of the industry
- knowledge of customer resolution processes and procedure
- Sound knowledge of the Banks products & services.
- Good interpersonal and communication skills
- Good time management skills
- Problem Solving skills
- Good relationship management skills
- Good technical skills
Deadline: Not specified.
How to Apply: Interested candidates should send CVs to: [email protected]
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