Customer Service Representative (B2B) at Pharmarun

Lagos

Pharmarun

Company Info

Pharmarun is an on-demand platform providing fast and easy access to medication. We do this by finding, financing and delivering medication to users.

Pharmarun is an on-demand platform providing fast and easy access to medication. We do this by finding, financing and delivering medication to users.

Job Title: Customer Service Representative (B2B)

Location: Lekki, Ikate – Lagos

Role Summary

  • We are seeking a Customer Service Representative with pharmacy experience to support and manage customer requests across our digital channels.
  • You’ll be the first point of contact for patients and customers looking to place medication orders, resolve issues, or make inquiries.
  • Your pharmacy background will ensure you communicate clearly and accurately, especially when addressing medication-related questions.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via WhatsApp, Phone calls, chat, email, and social media.
  • Understand and verify medication requests using pharmacy knowledge.
  • Assist customers with placing, tracking, modifying, or canceling orders.
  • Work closely with the dispatch and pharmacy teams to ensure smooth fulfillment and accurate delivery.
  • Escalate complex or clinical queries to pharmacists when necessary.
  • Update internal order tracking sheets and CRM tools.
  • Follow up with customers for satisfaction, repeat orders, and issue resolution.
  • Identify recurring issues and contribute to improving customer support workflows.

Application Closing Date
12th July, 2025.

How to Apply: Interested and qualified candidates should Click here to apply online

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