Company Info
Large organization
Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the favourite most- loved soft drink brands in the country like; 7up, Pepsi, Mirinda, Mountain Dew, H2oH!, Teem, Lipton Ice Tea and Aquafina premium drinking water.
200 + Employees
Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the favourite most- loved soft drink brands in the country like; 7up, Pepsi, Mirinda, Mountain Dew, H2oH!, Teem, Lipton Ice Tea and Aquafina premium drinking water. SBC boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.
Job Title: Customer Service Representative (Igbo)
Location: Lagos
Employment Type: Full-time
Job Summary
- Customer Service Representative is the front line of support for the company’s customers.
- You’ll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.
Responsibilities
- Answer customer questions about products or services
- Resolve customer problems and complaints in a timely manner
- Provide customer support via various channels
- Escalate complex customer issues to management
- Collect and record customer feedback
- Help to improve the customer experience.
Qualifications
- Bachelor’s Degree in Business Administration or relevant field.
- A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
- Must be proficient in Igbo language
- Proficiency in Microsoft Office and customer service software.
- Must be open to working on a shift schedule
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Application Closing Date
15th April, 2025
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of th email.