Customer Service Representative (Igbo) at Seven-Up Bottling Company Limited

Nigeria

Seven up

Company Info

Large organization

Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the favourite most- loved soft drink brands in the country like; 7up, Pepsi, Mirinda, Mountain Dew, H2oH!, Teem, Lipton Ice Tea and Aquafina premium drinking water.

200 + Employees

Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the favourite most- loved soft drink brands in the country like; 7up, Pepsi, Mirinda, Mountain Dew, H2oH!, Teem, Lipton Ice Tea and Aquafina premium drinking water. SBC boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

Job Title: Customer Service Representative (Igbo)

Location: Lagos

Employment Type: Full-time

Job Summary

  • Customer Service Representative is the front line of support for the company’s customers.
  • You’ll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

  • Answer customer questions about products or services
  • Resolve customer problems and complaints in a timely manner
  • Provide customer support via various channels
  • Escalate complex customer issues to management
  • Collect and record customer feedback
  • Help to improve the customer experience.

Qualifications

  • Bachelor’s Degree in Business Administration or relevant field.
  • A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
  • Must be proficient in Igbo language
  • Proficiency in Microsoft Office and customer service software.
  • Must be open to working on a shift schedule
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

Application Closing Date
15th April, 2025

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of th email.