Customer Service Representative/Social Media Handler at Future Moves Recruitment Agency (FMR Agency)

Future Moves Recruitment Agency (FMR Agency) is a licensed full-fledged Human Resource firm with extensive expertise and experience in human Capital development and staffing. Future Moves has exceptional expertise in Talent Sourcing, learning & development, talent management, HR Outsourcing & Payrolling, HR planning & Consulting, Policy Drafting, Culture Change and Organisation Effectiveness by designing and implementing interventions which identify the core areas of development to enhance the overall growth and competitiveness of your organization.

Job Title: Customer Service Representative/Social Media Handler

Location: Nigeria

Employment Type: Full-time

Description

• To provide exceptional front desk and client support while managing the clinic’s social media platforms to enhance client engagement and promote services.

Key Responsibilities
Customer Service:

• Greet and assist clients during check-in and check-out.
• Manage appointment bookings, confirmations, and rescheduling.
• Respond to inquiries via phone, email, and social media.
• Provide information on treatments, offers, and aftercare.
• Maintain accurate client records and ensure a welcoming reception area.

Social Media:

• Create and post engaging content regularly (photos, stories, reels).
• Respond to DMs and comments promptly.
• Plan content around promotions, events, and service highlights.
• Track engagement and suggest ideas to boost online visibility.
• Capture behind-the-scenes moments and client testimonials (with consent).

Skills & Competencies

• Candidates should possess a Bachelor’s Degree / HND or OND qualification with at least 2 years work experience.
• Strong communication and customer service skills
• Organized and detail-oriented
• Confident using Instagram, Facebook, and TikTok
• Basic content creation skills (e.g., using a phone camera, Canva)
• Friendly, professional, and able to multitask.

Application Closing Date
30th April, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the  subject of the mail.