Customer Service Representative (SPA Experience) at Kloverharris Limited

Kloverharris Limited is a Human resource/IT Consulting company that provides high quality services to businesses across Africa. We pride ourselves in how well we assist organizations overcome challenges that bother on optimal performance by proffering a wide array of solutions through the use of deep IT expertise, industry- wide expertise and highly proficient tools.

Job Title: Customer Service Representative (SPA Experience)

Location: Lagos

Job Description

• We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team at SPA .
• The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring a positive spa experience.

Key Responsibilities

• Greet and welcome clients upon arrival.
• Provide comprehensive information about our spa services, products, and promotions.
• Assist clients in scheduling appointments and answering inquiries.
• Handle client concerns and complaints promptly and professionally.
• Manage the appointment booking process.
• Coordinate with therapists and other spa staff.
• Promote and sell spa products and retail items to clients.
• Provide knowledgeable recommendations based on client needs and preferences.
• Assist with general spa operations, such as maintaining cleanliness and organization.
• Ensure that spa facilities and equipment are in good working condition.
• Strive to exceed client expectations by providing personalized and attentive service.
• Gather feedback from clients to identify areas for improvement and enhance the overall spa experience.

Qualifications

• Previous experience in customer service, preferably in a spa or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively under pressure and maintain a positive demeanor. 1. hanghieugiatot.com hanghieugiatot.com
• Passion for providing exceptional customer service.

Additional Skills (Preferred):

• Knowledge of spa treatments and techniques.
• Experience with spa management software.
• Ability to multitask and prioritize tasks effectively.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Discounts on spa services and products.
• Work in a relaxing and rejuvenating environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.