Customer Service Representative (Visa Packaging Expertise) at Elders Travels and Tours Limited

Elders Travels and Tours Limited is a leading provider of immigration and visa services, dedicated to helping individuals and families navigate the complex process of obtaining visas and immigrating to new countries.

Job Title: Customer Service Representative (Visa Packaging Expertise)

Location: Agege, Lagos

Employment Type: Full-time

Job Summary

• As a Customer Service Representative with expertise in visa packaging, you will be the primary point of contact for our clients, providing exceptional service, guidance, and support throughout the visa application process.
• You will utilize your knowledge of visa packaging to address client inquiries, resolve issues, and ensure seamless delivery of our services.

Key Responsibilities
Client Support:

• Respond to client inquiries via phone, email, and chat.
• Provide guidance and support on visa application processes and requirements.
• Address client concerns and resolve issues in a timely and professional manner.

Visa Packaging Expertise:

• Utilize knowledge of visa packaging to review and verify client documents.
• Ensure accuracy and completeness of visa applications.
• Provide expertise on visa packaging requirements and regulations.

Application Processing:

• Assist clients with completing and submitting visa applications.
• Review and verify application materials for accuracy and completeness.
• Submit applications to relevant authorities and track progress.

Requirements

• 2+ years of experience in visa packaging and customer service.
• In-depth knowledge of visa application processes and requirements.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and organizational skills.

Salary
N50,000 Monthly.

What we Offer:

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.
• The opportunity to work with a leading provider of immigration and visa services.

Application Closing Date
25th April, 2025.

How to Apply: Interested and qualified candidates should send their Application, including their Resume and Cover letter to: [email protected] using the Job Title as the subject of the email.