Company Info
Mid sized business
1 to 50 Employees
The Acclivial Travellers Escapade Limited (TATAgency Limited) is a travel agency incorporated on the 22ndof November, 2019 to provide exceptional travel services
The Acclivial Travellers Escapade Limited (TATAgency Limited) is a travel agency incorporated on the 22ndof November, 2019 to provide exceptional travel services such as: visa processing, school services, birth services, flight booking, travel insurance, and more to people with any travel needs either locally or internationally.
Job Title: Customer Service/Sales Representative
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Description
- We are seeking a dedicated and enthusiastic Customer Service/Sales Representative to join our team.
- As a Customer Service/Sales Representative, you will be the first point of contact for our clients, providing exceptional customer service and support in booking travel arrangements and addressing inquiries and concerns.
Responsibilities
- Handle incoming calls, emails, and messages from clients regarding travel inquiries, flight bookings and general inquiries.
- Provide accurate information and assistance to clients regarding travel destinations, flights, accommodations, and travel policies.
- Process bookings, reservations, and payments accurately and efficiently.
- Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to the appropriate department when necessary.
- Maintain up-to-date knowledge of travel products, services, and industry trends.
- Assist with administrative tasks, including data entry, filing, and maintaining customer records.
- Collaborate with other team members to ensure seamless coordination and delivery of exceptional customer service.
Qualifications
- Bachelor’s Degree in Mass Communication, Marketing or any related field with 1 – 2 years of experience.
Requirements:
- Proven customer service experience in a similar role, preferably within the travel industry.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with clients.
- Exceptional problem-solving abilities and a customer-focused mindset.
- Ability to multitask and prioritize tasks in a fast-paced environment.
Salary
- N120,000 Monthly.
Application Closing Date
10th February, 2025.
How to Apply: Interested and qualified candidates should Click Here to apply online