Company Info

Mid sized business

1 to 50 Employees

Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.

Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.

Job Title: Customer Service Supervisor

Location: Lekki, Lagos

Employment Type: Full-time

Job Summary

  • We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service.
  • The customer service supervisor is responsible for building a strong team and shape staff behaviors to accomplish desired results.
  • You will play a collaborative role in growing and implementing standards and processes.

Responsibilities

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service, customer retention and company policies.
  • Managing customer flow to ensure proficient customer service.
  • Monitoring and authenticating returns, exchanges, and voids.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to the customer service department activities.
  • Performing additional duties where needed.

Requirements

  • B.Sc in Mass Communication or any relevant field.
  • 3+ years of work experience in a similar position.
  • Proficient knowledge of customer service, standard office practices and procedures.
  • Proficient computer skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

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