Company Info
Mid sized business
1 to 50 Employees
Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.
Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.
Job Title: Customer Service Supervisor
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service.
- The customer service supervisor is responsible for building a strong team and shape staff behaviors to accomplish desired results.
- You will play a collaborative role in growing and implementing standards and processes.
Responsibilities
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service, customer retention and company policies.
- Managing customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to the customer service department activities.
- Performing additional duties where needed.
Requirements
- B.Sc in Mass Communication or any relevant field.
- 3+ years of work experience in a similar position.
- Proficient knowledge of customer service, standard office practices and procedures.
- Proficient computer skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Apply for an Exciting Opportunity to Win Something Big – Click Here
Apply for an Exciting Opportunity to Win Something Big – Click Here