Customer Service/Support Representative at AppleStore.ng

AppleStore.ng is a leading platform dedicated to buying pre-owned Apple gadgets in Nigeria. We specialize in purchasing iPhones, MacBooks, iPads, Apple Watches, AirPods, and other Apple devices from individuals looking to sell their gadgets for competitive prices.

Job Title: Customer Service/Support Representative

Location: Yaba, Lagos

Employment Type: Full-time

Job Summary

• We are looking for a Customer Service/Support Representative to join our team at AppleStore.ng.
• The ideal candidate must be iPhone-savvy, proactive, and highly responsive to customer inquiries across multiple communication channels.
• The role requires handling customer queries both physically and non physically via calls, messages, DMs, and emails, ensuring a seamless customer experience.

Key Responsibilities

• Promptly respond to customer inquiries via phone calls, messages, DMs, and emails.
• Provide accurate information about Apple products and services.
• Offer technical assistance and troubleshooting support for Apple gadget sellers.
• Handle customer complaints efficiently and professionally.
• Maintain an excellent knowledge of Apple products and services.
• Process orders, and refunds when necessary.
• Ensure excellent customer experience and satisfaction.
• Follow up with customers to ensure issues are resolved.
• Collaborate with other departments to resolve escalated issues.

Qualifications
Education & Experience:

• Minimum of OND / HND / B.Sc in any related field.
• At least 1 year of customer service experience (preferably in tech or retail).
• Previous experience handling social media inquiries, live chat, and phone support is an advantage.

Other Requirements:

• Must reside in Shomolu, Onipanu, Yaba, Oyingbo, Surulere, or Costain for easy commuting.
• Must be available to work flexible hours, including Saturdays which is compulsory(But 5days a week)
• Must be reliable, responsible, and a fast learner.
• If you meet the above requirements and are passionate about delivering top-notch customer service, we would love to hear from you!.

Required Skills:

• iPhone proficiency – Must know how to use and navigate an iPhone effectively.
• Strong communication skills (written and verbal).
• Fast response time to customer inquiries.
• Ability to multitask and stay organized.
• Excellent problem-solving and conflict-resolution skills.
• Customer-focused with a friendly and professional attitude.
• Tech-savvy and familiar with online customer service tools.

Application Closing Date
13th February, 2025.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using “Customer Service Representative Application – [Their Name]” as the subject of the email.