Company Info
Mid sized business
1 to 50 Employees
Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.
Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.
Job Title: Customer Service & Support Representative (CSS)
Location: Victoria Island, Ikeja – Lagos
Time Type: Full time
Role Summary
- The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues.
- They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.
Responsibilities
- Handle customer inquiries, requests, and complaints in a professional and timely manner.
- Collaborate with the Tech Team to troubleshoot and resolve customer issues, ensuring minimal disruption to services.
- Maintain an accurate and up-to-date customer database, logging all interactions and resolutions.
- Actively seek customer feedback to enhance service delivery and resolve recurring issues.
- Escalate unresolved issues to higher management or technical teams when necessary.
KPIs:
- Average resolution time for customer inquiries and complaints.
- Customer satisfaction rating (measured via surveys and feedback).
- First response time to customer requests.
- Percentage of issues resolved without escalation.
Requirements
- B.Sc / HND in any field
- The right candidate must have 3 – 5 years experience as a Customer Service Professional.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online