Customer Services Manager – Sub Saharan Africa at Reckitt Benckiser

Company Info

Reckitt Benckiser, a global leader in consumer health and hygiene, is committed to enhancing lives and creating healthier homes. With a presence in 60 countries, we continuously push the boundaries, engaging top talent to challenge conventional thinking and develop innovative solutions that empower individuals to live healthier and happier lives.

Title: Customer Services Manager – Sub Saharan Africa

Location: Nigeria

Description

  • Want to give your customers a reason to be happy? As Customer Services Manager with Reckitt, you’ll be part of Supply Leadership Team of Sub Saharan Africa and will lead overall Supply Services strategies.

Key Accountabilities / Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Set the tone for your team – coaching, instilling a strong customer focus and setting high standards.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities.

Requirements

  • Candidates should possess relevant qualifications and work experience.

Skills & Competencies:

  • Customer Services orientation in Supply Services
  • Working knowledge of customer service software, databases and tools.
  • Analytical, technically proficient and an excellent communicator
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • Excellent knowledge of management methods and techniques
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Advanced creative problem solving and multi-tasking skills, work through to resolution.

You’ll love it because:

  • You’ll have the freedom to make a difference.
  • You’ll put your own ideas into practice.
  • The products you get out there will allow people to live healthier lives and have happier homes. And our dynamic, ownership-driven culture will bring the very best out of you, every day.

Salary and Benefits
Competitive Salary & excellent benefits package.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note

  • At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience.
  • Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.
  • All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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April 20, 2024