Company Info
Global One is committed to connecting the world’s best talent and resources to create a secure environment where high-quality work can be delivered efficiently, leveraging advanced technologies, AI, and workforce optimization. We are a full-service digital transformation organization that helps companies leverage the latest technologies to achieve their business goals. From website and app development to digital marketing and product management, Public Relations, High-End Design, ERP & CRM Systems, and Business Process Outsourcing Services. We have the skills and experience to help your business succeed.
Global One is committed to connecting the world’s best talent and resources to create a secure environment where high-quality work can be delivered efficiently, leveraging advanced technologies, AI, and workforce optimization. We are a full-service digital transformation organization that helps companies leverage the latest technologies to achieve their business goals. From website and app development to digital marketing and product management, Public Relations, High-End Design, ERP & CRM Systems, and Business Process Outsourcing Services. We have the skills and experience to help your business succeed.
Job brief
A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job order lasting process ownership with the business itself.
Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to promptly address customer questions and concerns.
Requirements
- Proven work experience as a Customer Success Manager or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- A communications or marketing degree is preferred
Responsibilities
- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience