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Customer Success Manager at Willers Solutions Limited

Lagos

Company Info

Mid sized business

1 to 50 Employees

Willers Solutions Limited - Our client, a reputable firm in the IT sector, is recruiting to fill the position below:

Willers Solutions Limited – Our client, a reputable firm in the IT sector, is recruiting to fill the position below:

Title: Customer Success Manager

Location: Lekki, Lagos

Employment Type: Full-time

Responsibilities

  • Prepare necessary documentation/visuals for client to demonstrate performance of products/services; analyze trends in C-Sat/NPS scores to identify areas of improvement
  • Support Head of Customer Success/PMO to Conduct Health checks and Quarterly Business Reviews.
  • Direct the customer success department and ensure that goals of customer engagement and satisfaction as well as referrals are met on time and on target
  • Support Sales teams with renewals and identifying upselling and cross selling opportunities through data driven insights to drive Customer growth and retention
  • Monitor Jira Service desk support and issue requests and ensure issues are resolved within agreed SLAs
  • Manage the relationship with the client and all stakeholders
  • Maintain existing customer success metrics and data as directed.

Requirements

  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • Must have 4-6 years of experience in IT marketing, sales, account management, project management or customer success
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Project Management Professional (PMP) / PRINCE II certification is a plus
  • Proven ability to solve problems creatively
  • Strong interpersonal skills and extremely resourceful

Salary

  • N500,000 – N800,000 / Month.

Deadline: 26th May, 2024

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.

Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!
Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!