Company Info
Mid sized business
1 to 50 Employees
Ascension Consulting Services is a professional tax, regulatory, and human resources firm that serves both international and domestic clients. We specialise in delivering tax solutions that range from ideation to execution and long-term defence. Our regulatory solutions are founded on solid and established understanding of the regulatory framework.
Ascension Consulting Services is a professional tax, regulatory, and human resources firm that serves both international and domestic clients. We specialise in delivering tax solutions that range from ideation to execution and long-term defence. Our regulatory solutions are founded on solid and established understanding of the regulatory framework.
Title: Customer Success Officer
Location: Alagomeji-Yaba, Lagos
Employment Type: Full-time
Key Responsibilities
- Check-in on Member onboarding journey to identify blockages to approve the Member.
- Ensuring that Members are enabled to complete the signup process.
- Liaise with respective Teams and Partners to handle Member requests, open transactions, complaints, and issues to provide appropriate solutions and alternatives within the time limits and following processes; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Keep thorough and accurate records of Member interactions, process Member accounts and file documents
- Keep personal and financial information of Members and Company private and secure
- Develop and maintain a good understanding of Prospa’s products and services through training, knowledge and practicals in order to effectively provide product information/demonstration to prospective and new Members and colleagues when requested.
- Communicate with Members through different channels – calls, emails, Social Media
- Generate sales leads to drive positive company sales results through Telesales
- Meet individual and Team sales targets and call handling quotas
- Uphold the brand values of Prospa, including ensuring the standards and guidelines are adhered to.
Skills & Qualifications
- Graduate Degree
- 1-2 years minimum proven Member/Customer Support experience or experience as a Member/Customer Success Agent
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems/technology and practices, continually learning how to use them to deliver great Member care
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Has a notice period of no more than 2 weeks
- Fintech or FMCG experience
- Committed to continuous education through workshops, seminars and conferences
- Strong business sense and industry expertise
- High emotional intelligence and ability to adapt/respond to different types of Members
- Adaptable, and quick learner who can easily adjust to working in various Teams within the Sales Department
Salary
- N100,000 / month.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Only qualified candidates will be contacted.