Company Info
Large organization
Guinness Nigeria Plc is a major market for Diageo: Guinness Nigeria operates in the unique and fast-growing alcohol industry of over 15mhl beer potential. It is the only company that does Total Beverage Alcohol (TBA) in Nigeria. It’s an on-trade-dominated market but with a fast-growing off-trade channel.
200 + Employees
Guinness Nigeria Plc is a major market for Diageo: Guinness Nigeria operates in the unique and fast-growing alcohol industry of over 15mhl beer potential. It is the only company that does Total Beverage Alcohol (TBA) in Nigeria. It’s an on-trade-dominated market but with a fast-growing off-trade channel.
Title: Customer Supply Manager
Job ID: JR1099118
Location: Lagos
Job Type: Full time
Reports To: Head of Supply West and Central Africa
Purpose of Role
- Set up the new supply chain for Nigeria for Imported Spirits (Planning, Customer Service standards, Logistics, and governance)
- Ensure onboarding West and Central Supply standard process and leading customer service experience and sustainable operations in Nigeria.
- Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order to deliver 90%+OTIF.
- Collaborate with PEM customers to deliver strong service communication, forecasting at 80% SFA and solution finding.
- Collaborate across PEM to deliver continuous improvement across Supply as a value function.
Role Accountabilities
- Deliver Supply chain requirements for Nigeria to enable achievement of NSV and growth targets
- Deliver excellent customer service with the nominated distributor in Nigeria
- Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
- Ensure all detail on orders and shipments to Nigeria is accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
- Chip in to the art of continuous improvement and knowledge sharing to drive operational excellence in West and Central Africa
Qualifications, Experience, and leadership
- Educated to BA/ BSC level minimum
- Experience working in international logistics or customer service
- Fluent in English
- Proven track record in implementing Organisational Change, including focus on people and process improvement
- Experience of the S&OP cycle
- Tried ability to influence partners to deliver customer-centric results
- Proven track record to analyse detail at pace and provide conclusions and recommendations
- Experience in leading presentations and delivering results
- Culturally aware and able to adapt communication styles where required.
- Beneficial: Understanding and experience of import processes in Nigeria
- Critical thinking – A strategic and transformative leader able to make ambitious strategic choices that deliver for the short and long term.
- Commercial foresight – An understanding of business end to end and providing robust counsel to executive team.
- Performance driven – Has an acute focus on performance and results, is highly accountable and determined to win.
- Agile – Demonstrates pace and tenacity, responding quickly to emerging threats and opportunities,
- Influencing – can navigate a matrix organisation and build brilliant relationships internally and externally.
- Personally resilient – able to maintain emotional balance in the face of pressure and high-performance expectation.
- Externally focused – Great external radar to spot opportunities and challenges and strongly networked into key communities of authorities to understand market and legislation trends.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online