Customer Supply Manager at Guinness Nigeria Plc

Guinness Nigeria Plc is a major market for Diageo: Guinness Nigeria operates in the unique and fast-growing alcohol industry of over 15mhl beer potential. It is the only company that does Total Beverage Alcohol (TBA) in Nigeria. It’s an on-trade dominated market but with a fast-growing off-trade channel.

Job Title: Customer Supply Manager, Nigeria

Job Requisition ID: JR1113254

Location: Ikeja, Lagos

Job type: Full time

Level: L5
Reports To: Head of Supply – West, Central, Others Africa

Purpose of Role

• Provide seamless end to end customer supply management from forecasting to cash with the customer base in Nigeria enable meeting cluster NSV objectives.
• Influence partners to ensure on time delivery of goods and compliant documentation.
• Work with multiple supply sites and order handling for the delivery of Ethiopia, Djibouti and Central Africa orders.
• Ensure onboarding West and Central Supply standard process and leading customer service experience and sustainable operations in the region.
• Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.
• Collaborate across West and Central Africa to deliver continuous improvement across Supply as a benefit function

Top Accountabilities

• End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels
• Ensure appropriate SOPs developed and vital collaborators and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa
• Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
• Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
• Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence in West and Central Africa

Qualifications, Experience, and Leadership

• Candidates should possess a BA / BSC level minimum
• Minimum of 5 years’ experience working in international logistics and customer service
• Expert in import processes in Nigeria
• Fluent in English
• Proven track record in implementing Change Management, including focus on people and process improvement
• Experience of the S&OP cycle
• Proven track record to influence partners to deliver customer focused results
• Proven ability to analyse detail at pace and provide conclusions and recommendations
• Experience in leading presentations and delivering results
• Culturally aware and able to adapt communication styles where required.

Flexible Working Statement:

• Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Rewards & Benefits Statement

• We recognise and value performance, offering our people a highly competitive Rewards and Benefits package

Application Closing Date
23rd May, 2025.

How to Apply: Interested and qualified candidates should Click here to apply online